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Author Topic: Lots of problems!  (Read 696 times)

sbs2014

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Lots of problems!
« on: May 29, 2014, 12:23:02 PM »
Since my toddler had my phone yesterday, it's been seriously lagging, crashing, not letting me unlock the screens through double tap or the button on the back. He was sat right next to me so I know he hasn't done anything to it like pour his drink over it - he was just pressing all the buttons for about 10 minutes and obviously causing damage I didn't know about!

The only thing I found that he'd changed was the widgets in the screens to the left and right of the home page but I've deleted them all and it's no better. I've also deleted a load of apps in case they were causing the problem but that's not helped.

I really have no clue how to operate my phone other than the basics so I'm wondering if I should just do a factory reset?



Klotar

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Re: Lots of problems!
« Reply #1 on: May 29, 2014, 03:38:28 PM »
The first thing I would try; and perhaps you did it already but I missed you mentioning it, is to restart the phone (press and hold the back power button, select Power Off and Restart).

If that does not solve the problem and you want to try a reset to factory, be sure to copy any pictures and music from the device onto your computer prior to the reset.

If there has been no hardware damage (pressing the buttons or screen too hard?), then the reset should resolve it.  Hopefully a simple restart will fix it though.  Good luck!
Klotar -- Supervising Manager,
The Department of Redundancy Department
iPhone 7 | iOS 10.1.0 | Rogers Wireless