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Author Topic: Cant open messages on LG G2 D802  (Read 807 times)

Neicy

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Cant open messages on LG G2 D802
« on: September 14, 2014, 07:44:05 PM »
I haven't had the phone for long and now when I get text messages I cant open them to actually read them. I have tapped swiped etc. to try and open them. I have done a soft reset to no avail.



Klotar

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Re: Cant open messages on LG G2 D802
« Reply #1 on: September 15, 2014, 11:54:26 AM »
Hi Neicy,

From the wording of your post, do I take it that text messages used to work okay for you?  It may be that a corrupt message is causing the Messages application to crash.

One way to confirm is to temporarily install a 3rd party SMS application.  Personally I use Textra SMS (free in the Google Play store), but there are many other popular texting apps out there (Crunch SMS, GoSMS, Handcent, to name a few).  Give that a try to help confirm what the problem is.

Can you read your old messages at all (and just can't read the new ones), or does the application crash?
Klotar -- Supervising Manager,
The Department of Redundancy Department
iPhone 7 | iOS 10.1.0 | Rogers Wireless

Neicy

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Re: Cant open messages on LG G2 D802
« Reply #2 on: September 15, 2014, 06:17:45 PM »
Hi Klotar
Thanks for your reply. I have only had short messages until these ones I couldn't expand to read. I have changed to Textra as you suggested and it still wouldn't allow me to read the full message but my husband pointed out it could be that the company sending it requires you to read it through their website rather than reply as a text on your phone. He sent me a long text message and it showed up in full on the screen, so it looks like it is the company sending me the text denying the phone to open it up to read the full text. Thanks for your help.  Neicy

Klotar

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Re: Cant open messages on LG G2 D802
« Reply #3 on: September 15, 2014, 10:09:46 PM »
Good to hear, thanks for the update.  I must admit that the website message thing is hard to know exactly what that is but sounds like you have isolated the issue.  :)


Klotar -- Supervising Manager,
The Department of Redundancy Department
iPhone 7 | iOS 10.1.0 | Rogers Wireless